Return Policy

At DermRx Labs, your satisfaction is our top priority. We strive to provide you with the highest quality products and services. However, if you receive a damaged or defective item, we’re here to make it right.

Cash on Delivery (COD)

We offer the convenience of Cash on Delivery, allowing you to pay for your products when they are delivered to your doorstep. This ensures a smooth and worry-free shopping experience.

Returns & Exchanges

If your product arrives damaged or defective, you can request a return or exchange within 7 days of delivery. To initiate the process, simply contact our customer service team with your order details and a photo of the damaged product.

Refunds

Once your return is approved, we will process a refund or send a replacement product promptly. Refunds are issued to your original payment method or as store credit, depending on your preference.

Terms & Conditions

• Products must be returned in their original packaging.
• Only items damaged during transit or defective upon arrival are eligible for returns.
• Returns for reasons other than damage or defect are not accepted.